Shipping

Shipping Policy

Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.

All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST.

Tracking advice will be sent to your email once your order has been dispatched.

Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.

In some cases, we may need to contact you before your order can be shipped.

To ensure there is no delay, please respond to any email/phone call from our Customer Care team

International Shipping

ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.

This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

Returns

RETURNS POLICY

Cocoland Clothing Brand - Returns Policy

Our Commitment:

At Cocoland, we take pride in our quality and want you to love our products as much as we do. If you are not completely satisfied with your purchase, we’re here to help.

Returns:

Eligibility:
- Items must be returned within 30 days of the purchase date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Sale items are final and cannot be returned or exchanged.
Process:
- To initiate a return, please email us at support@cocoland.com with your order number and reason for return.
- Once your return is approved, you will receive a return authorization number and instructions on where to send your item(s).
Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds:
- Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Original shipping costs are non-refundable.
Exchanges:
- If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at returns@cocoland.com with photos of the damage/defect. We will arrange for a replacement or refund as quickly as possible.